Shop Policies

Order Processing Time
We process, print, and ship orders Monday through Friday. During busy periods, order processing may take up to 5 days. 

Products labeled PREORDER in the title will have exact dates in the Product Description stating when the item will ship. This is typically only for personalized items that require additional processing time.

Contact us at info@icecreamlife.com with any questions or rush order requests. We want to be sure you receive your order in time for your special event!

Shipping 
We ship to the United States and Canada.

US orders over $40 ship FREE! 

US orders weighing less than 1 pound will be shipped via USPS First Class Mail (2-5 business days). US orders weighing over 1 pound will be shipped USPS Priority Mail (1-3 business days). 

Canada orders will be shipped via USPS First Class International Mail (5-21 days as dictated by USPS).

Returns/Exchanges 

We know kid sizes are tricky and kids can literally grow up a size overnight! If you find that your clothing doesn't fit, simply ship it back to us in original packaging within 15 days and we will exchange it for another size. Customer is responsible for shipping the item back to us.

Email us at info@icecreamlife.com if you have an exchange request. Please include your order number as well as the size you would like to exchange for. Returns will be accepted if an item is damaged upon receipt. 

Exchanges are offered on US orders only.

Additional Questions
Please feel free to email us at info@icecreamlife.com with any additional questions.